Frequently Asked Questions
IF I HIRE YOU, WILL YOU TURN UP ON TIME?
Yes – For your peace of mind we aim to be punctual and arrive at the appointed time (subject to an act of God).
We will ring ahead, if traffic conditions become a problem, and advise you of a new ETA.
DO YOUR REMOVALIST MEN WORK QUICKLY?
All the men assigned to your job work at a comfortable pace to be able to work all day, with safety of your possessions top of mind, from start to finish.
DO YOU DELIVER THE SAME DAY?
Every effort is made to deliver the same day, subject to distance covered. The removalist truck will not be unloaded anywhere other than at the destination point, unless instructed otherwise by the customer.
HOW LONG DOES IT TAKE TO MOVE ALL OUR FURNITURE?
The time is based on the list of your inventory, which must be accurate. Walking distance to and from the truck, number of staircases to traverse, loading/unloading over balconies, dismantling/reassembling furniture or fridges, etc. all affect the total time to complete a relocation. Access to premises at the start and final destination will also influence the total time.
Are there any pot plants? They are time consuming to move.
Everything is doable – we work efficiently until the removal is complete.
ARE YOU INSURED?
We provide transit insurance in the event the removal truck is damaged while loaded, necessitating a claim.
We strongly recommend you take out specific item insurance for personal cover of your most valuable possessions. This will give you peace of mind and personal cover at the lowest cost.
Check with your home insurer to see if your home and contents insurance covers your relocation in the event of damage.
IS THERE A DEPOT/BACK TO BASE COST OR FEE?
No – As soon as the blankets are folded and trolleys stashed in the truck at the destination point, the job ends.
ARE THERE ANY OTHER FEES?
Sometimes, when we are required to travel very long distances there will be a fuel surcharge.
The first 75 km are free then we charge a fuel surcharge from the Brisbane boundary back to the boundary, not the depot. This is based on a ‘cents per kilometre’ rate for the distance travelled.
HOW WILL YOU PACK OUR LARGE TV?
Televisions are packed between mattresses where possible and separated from any other hard items. They are always stacked vertically to avoid screen warpage and enclosed in double blankets as required.
HOW BIG IS YOUR TRUCK?
We can load a three-and-a-half-bedroom house because of our packing skills. We load tight and padded. If the job is in the next suburb, we can move a four-bedroom home with two trips – this is a cost-effective way to move a large number of items.
DO YOU PROVIDE MATTRESS COVERS?
No. One size does not fit every mattress. However, all mattresses are blanket wrapped and are placed on another blanket on the floor.
IS YOUR TRUCK RELIABLE?
The removal truck is mechanically serviced on a regular basis as required or a minimum of 10,000 km. It is given a daily check for reliability and cleanliness. Our truck is the business.
WOULD YOU SHARE OUR INFORMATION WITH 3RD PARTIES?
No. Information is only held by the removalist for the purpose of completing the job. This is subject to any legal requirements or court/police instructions.
ARE YOUR BLANKETS CLEAN?
We spray all the blankets we use with Glen 20 disinfectant.
ARE THERE ANY OTHER FEES?
Our pricing is subject to the accuracy of your inventory and full disclosure by you of the job required to be done.
We quote on one pick up and one drop off. If you require more pick ups or drop offs an extra charge could be incurred.
WHAT ARE YOUR TERMS OF PAYMENT?
The final price must be paid in full, less any prepayments, on site at the completion of the job.
Ask Your Question
0403 040 658